At Himalayan Gateway Holiday, we value your trust and understand that travel plans can change unexpectedly. Our refund and cancellation policy is designed to be fair and transparent while balancing the operational commitments of our hotels and tour partners.

1. General Cancellation Policy

  • All cancellations must be communicated through official email or written confirmation.
  • The refund amount (if applicable) will depend on the time of cancellation before the check-in date or tour start date.
  • Refunds will be processed to the original payment method within 7–14 working days after receiving the valid cancellation request.

2. Standard Guidelines

  • 30 days or more before arrival/tour date – Eligible for full or partial refund (after necessary administrative deductions).
  • 15–29 days before arrival/tour date – Partial refund may be applicable.
  • 7–14 days before arrival/tour date – Limited or no refund depending on the property/tour policy.
  • Less than 7 days before arrival/tour date – No refund will be applicable.
  • No-show or early departure – No refund will be issued.

3. Seasonal & Festive Periods

During peak seasons, festive periods, or long weekends, cancellation and refund policies may differ based on the property or itinerary.

  • Some bookings during these times may be non-refundable or subject to higher cancellation charges.
  • Guests are advised to check the exact policy mentioned at the time of booking confirmation.

4. Hotel-Specific Policies

Each hotel, resort, or homestay associated with Himalayan Gateway Holiday may have its own specific cancellation and refund terms.
These will be clearly stated on your booking confirmation voucher or invoice and shall override the general policy when applicable.

5. Force Majeure & Unforeseen Circumstances

In the event of natural calamities, government restrictions, pandemics, or other force majeure situations, refunds and rescheduling will be considered on a case-by-case basis, as per the applicable hotel or tour operator’s guidelines.

Note:

By confirming your booking, you acknowledge and accept the above refund and cancellation terms. We recommend reviewing your booking details carefully and checking the property-specific policy before final confirmation.